Privacy Policy

Last updated: 30 July 2026

New Testament Church of God Luton (‘NTCG Luton’, ‘we’, ‘our’ or ‘us’) is committed to protecting your privacy. This policy explains how we collect and use personal information through our website at ntcgluton.org.uk, and the rights you have over that information. It covers this website only. Separate arrangements apply to information the church holds through its membership and pastoral activities.

Who we are

We are New Testament Church of God Luton, a local church meeting at St Paul’s Church, New Town Street, Luton, Bedfordshire, LU1 3EB. We are the data controller for the personal information collected through this website. For any question about this policy or your personal data, please contact us:

• Email: office@ntcgluton.org.uk
• Phone: 07539 071490
• Post: NTCG Luton, c/o St Paul’s Church, New Town Street, Luton, Bedfordshire, LU1 3EB

The information we collect

When you use the contact form on our website, we collect the details you provide: your name, your email address, your phone number if you choose to give it, the subject and content of your message, and a record that you agreed to us using your details to reply.

Like most websites, our web server also records limited technical information automatically, such as your IP address, browser type and the pages you visit. This helps keep the site secure and working properly.

We do not use analytics, advertising or social media tracking on this website.

How and why we use your information

We use the details from the contact form for one purpose: to read your message and reply to you. Our lawful basis for this is your consent, which you give by ticking the box and sending the form, together with our legitimate interest in responding to people who contact the church.

We use the technical server information to keep the website secure, diagnose problems and prevent misuse. Our lawful basis for this is our legitimate interest in running a safe and reliable website.

We will not use your information to send you marketing, and we will not sell or rent it to anyone.

How long we keep it

Messages sent through the contact form are emailed to us and also stored in the website so we can keep track of enquiries. We keep them only for as long as we need to deal with your enquiry and any follow-up, after which they are deleted. Server logs are kept for a short period and then overwritten.

Cookies

This website uses only the essential cookies needed for it to work, for example to keep the site secure and to remember your session if you log in. We do not use tracking, analytics or advertising cookies. You can block or delete cookies in your browser settings, though some parts of the site may not work properly if you do.

Other services we use

To provide the website we rely on a small number of third parties, and when you visit the site your browser may exchange limited information, such as your IP address, with them:

• Our website hosting provider, which stores the website and its data on secure servers.
• Google Fonts, provided by Google, which supplies the typefaces used on the site. Your browser requests these fonts from Google when a page loads.
• Adilo, provided by BigCommand, which hosts the background video shown on our home page.

We do not share your contact form details with these providers.

Sharing your information

We do not share your personal information with anyone except where we are required to do so by law, or where it is necessary to protect the safety of a child or vulnerable person. In those situations we may share information with the relevant authorities.

Keeping your information safe

We take reasonable steps to protect your information, including secure hosting and limiting access to those who need it. No website can be completely secure, but we work to protect your data against loss, misuse and unauthorised access.

Children

This website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children through the site. If you believe a child has given us personal information, please contact us and we will remove it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you,
• ask us to correct information that is wrong or incomplete,
• ask us to delete your information,
• ask us to restrict or object to how we use it,
• withdraw your consent at any time, where we relied on your consent.

To exercise any of these rights, please contact us using the details above. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please check back occasionally to stay informed.